Terms and Conditions
General and E-Commerce Terms and Conditions
Sprint website https://www.we sprint.com.au (“the Site”) are owned and operated by Special T Print Pty Ltd trading as “Sprint” (“the Supplier/We/Us/Our”). All users of the Site agree that access to and use of this Site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this Site.
The Supplier may share and/or swap information, including Personal Information, with other Supplier related companies. By using, browsing and/or accessing the pages or services in the Site, as well as making any purchases, you acknowledge that you have read, understood, and agree to be bound by these General and E-Commerce Terms and Conditions (“T&C’s”). If you do not agree to these T&C’s, please do not use the Site. You also agree to provide us with your consent to receive any required notices (if any). You acknowledge that these T&C’s contain disclaimers and other provisions that limit the Suppliers, Sprint or Special T Print liability to you. You further agree that you will not use the Site for any unlawful purpose. In the event that you do not wish to be bound by these T&C’s, please do not use browse or access the Site.
For the avoidance of any doubt, these T&C’s apply to the Supplier, the Site, Sprint or Special T Print and any third party associated with the Supplier on the Site, except where specifically stated otherwise.
We reserve the right to amend these T&C’s at any time and your use of the Site following any amendments will represent your agreement to be bound by these T&C’s as amended. We therefore recommend that each time you access our Site you read these terms and conditions.
All orders are accepted and handled in accordance with the conditions below and the customer accepted these conditions by using the Site.
- Governing Law
The Supplier controls and operates this site on servers in a secure hosting facility in Sydney, New South Wales. These T&C’s are governed by the parliament laws of Australia. You and the Supplier agree to submit to the non-exclusive jurisdiction of the courts of Australia. You hereby waive any and all jurisdictional and venue defences that might otherwise be available to you. - Copyright, Site Content, Ownership and Use
2.1 The material on the Sprint website is protected by copyright under the laws of Australia and other countries through international treaties. Unless otherwise indicated and except for information directly from or links to third-party websites, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled and are reserved by the Supplier and Sprint.
2.2 The display of the Contents is not intended to be a comprehensive compilation of all of the Suppliers worldwide proprietary ownership rights and the Supplier may own or control other proprietary rights in one or more countries outside of Australia. All rights not expressly granted are reserved.
2.3 We give you a limited licence to access and use our information for personal use when you visit our website. The entire content included in this site, including but not limited to applets, graphics, images, layouts and text is copyrighted as a collective work under the Australian and other copyright laws and is the property of the Supplier and/or the Sprint.
2.4 Permission is granted to electronically copy and print hard copy portions of this Site for the sole purpose of placing an order with the Supplier, Sprint to purchase products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use or to place an order or purchase products from the Supplier, the Sprint.
2.5 Any other use, including but not limited to the reproduction, frame, download, store, communicate, show, play in public, adapt, change, distribution, display, transmission, adaptation or creation of derivative work of the content of this site is strictly prohibited unless authorised in writing by the Supplier. You further agree not to change or delete any proprietary notices from materials downloaded from the site. No trademark that is contained on this site or otherwise used by the Supplier may be used without prior, specific, written permission of the Supplier.
2.6 The content and material on the Site is provided for lawful purposes only and any other use or modification of the content and materials found on the Site violates the intellectual property rights of the Supplier and/or the Sprint. The Supplier and/or the Sprint retain complete and full title and intellectual property rights to all content and materials found on the Site. You may not sell, modify, reproduce, repost or convert any contents and/or materials on the Site in any manner inconsistent with these T&C’s.
2.7 The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website. - General Disclaimer
3.1 Nothing in these T&C’s limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
3.2 Subject to this clause, and to the extent permitted by law all terms, guarantees, warranties, representations or conditions which are not expressly stated in these
terms are excluded; and
3.3 We will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the products, services or these Terms (including as a result of not being able to use the products, services or the late supply of the products or services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. - Limitation of Liability
4.1 Our total liability arising out of or in connection with the Site, services or these T&C’s, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the services or products to you.
4.2 You expressly understand and agree that the Supplier, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
4.3 To the maximum extent permitted by any applicable law, the Supplier, Sprint and any other party (whether or not involved in the creation, maintenance, development or delivery of the Site) and the directors, officers, managers, employees, members, shareholders or agents of the Site Supplier and/or Sprint exclude all and any liability and responsibility for any amount or kind of loss or damage of whatsoever nature or kind that may result to you or a third party in connection with the Site in any way whatsoever or in connection with the use, inability to use or the results of use of the Site, including without limitation actions or activities resulting from the use of resources presented on the Site, any websites linked to the Site or the material on such websites, including but not limited to loss or damage due to viruses that may affect your computer (including but not limited to computer equipment, software, data) or any other property on account of your use of or access to or browsing or downloading and/or uploading of any material of the Site or any website linked to the Site.
4.4 Nothing in these T&C’s shall limit or exclude the Suppliers liability in jurisdictions which do not allow the limitation or exclusion of liability for consequential or incidental damages. In such jurisdictions the Supplier liability shall be limited by the maximum extent permitted by law. - Indemnification
5.1 You agree to indemnify, defend, and hold harmless the Supplier, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all claims, demands, injuries, liabilities, losses, expenses, damages and costs, including reasonable solicitors’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account. - Typographical Errors
6.1 In the event that the Suppliers product is mistakenly listed at an incorrect price, the Supplier reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Supplier reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the Supplier shall issue a credit to your credit card account in the amount of the incorrect price.
6.2 Access is via the Site. You must be careful when entering your details, as you are solely responsible for any details entered on the Site and agree to indemnify the Supplier accordingly. Any order placed by you in the manner described in the Site is an offer by you to purchase a particular product or service for the price (including other charges) specified on the Site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for the goods ordered. Order cancellations cannot be made for any reason whatsoever.
6.3 You further agree that the Supplier may change the prices published on the Site at any time. Prices of products placed in the basket but not paid for are also subject to change and you agree to pay the price current at the time of payment. While every effort has been made to ensure the accuracy of prices, images and information displayed on this Site, the Supplier is not responsible for any error and reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this site, or an error in your order. - Shipping Policy
7.1 The Supplier will use its best endeavours to deliver the correct quantity ordered, however you acknowledge that quantities are considered estimates only and a condition upon a margin of a five percent (5%) being allowed for overs or shortages, which shall be charges or deducted as appropriate.
7.2 Our custom printed products have various shipping times based on the type of product and the value of the order. in the FAQ section it states the time it will take to produce and ship your products after we have received sign off of your artwork.
7.3 In most circumstances, our production begins the first working day after your artwork proof approval. Please note that there is a cut off time of 5.00pm for approving artwork to allow for production to commence the following day. All risk of loss or damage to the products passes to you when we despatch the products. However, please note the Supplier makes no guarantees in relation to shipping and the above timelines are subject to change, in particular in a force majeure event including but not limited to a natural disaster or pandemic. - Return & Refund Policy
8.1 It is the intention of the Supplier to provide our customers with products which meet the specifications stated on our Site as well as our customer’s expectations. To enable the Supplier to provide products and/or services which meet your expectations, you are required to provide accurate and complete requests. This includes but is not limited to providing any documentation and information which is required by the Supplier. For the avoidance of any doubt, the Supplier will be held liable, and you will not receive a refund or return for any error or omission in your request, or the information provided.
8.2 By engaging the Supplier and/or the Site for the services and products, you acknowledge and agree that all products are custom printed with an artwork which is pre-approved by the customer. As such, you must choose and check your artwork carefully. Refunds will not be provided for any custom artworks. If there is a fault or mistake in your custom artwork, please contact the Supplier and if it is found that there is a fault or mistake, the custom artwork will be reprinted and provided to you by the Supplier.
8.3 In addition, you acknowledge and agree that colours appear differently upon computer screens. As such, the colour chosen on your computer screen may appear differently on your product. Further, the colour on your product may also be impacted by the printer used, as well as the materials in the product.
8.4 If it is essential that a Pantone (PMS) colour appears accurately on your product, it is your responsibility to advise the Supplier prior to the approval of your product. If you notify the Supplier prior to approval, the Supplier will take steps to achieve the closest possible colour match.
8.5 In the unlikely event that your expectations are not met, we ask that you immediately contact the Supplier and provide photos and a description of the problem.
8.6 If it is found that your product is defective, the Supplier will arrange for the repair or replacement of the product. To be eligible for the repair or replacement of a product you must notify the Supplier within ten (10) days of your purchase of the product.
8.7 In such an event, the Suppliers liability will be limited to the cost of repairing or replacing the goods. The Supplier will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the or removing printed materials that is the subject of the warranty claim. It is essential that all products are carefully inspected at time of receipt and approved or rejected by the customer prior to the customer arranging installation or usage of the products.
8.8 The Supplier reserves the right to decide if you are eligible for a full or partial refund, at our absolute and sole discretion. Refunds are not offered for custom printed installed products.
8.9 Our Refund Policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us. If your product is not of the acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a full refund. - Your Privacy
9.1 Your use of the Site constitutes consent to the Suppliers Privacy Policy. The Suppliers Privacy Policy is to be read in conjunction with these T&C’s. If you do not consent to the Supplier’s Privacy Policy, please do not browse or access this Site. - Exclusion of Unenforceable Terms
10.1 Where any clause or term would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or
Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed excision of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions. - Price
11.1 All prices are in the Australian Dollar and are inclusive of GST unless otherwise specified.
11.2 Prices displayed on the Site are current at the time of issue but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Where permitted, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.
11.3 Customers acknowledge and agree that the prices indicated on the Site are applicable only to online orders.
11.4 Generally, all purchases made on the Site will be paid by a credit card, Visa, Master Card or PayPal. The price of the purchase will automatically be withdrawn. In some circumstances, you may be invoiced for the purchase made on the Site. This invoice must be paid by the specified due date on the invoice.
11.5 If an invoice is not paid by the due date, the Supplier may cease any further work on the engaged project until all outstanding invoices have been paid.
11.6 The Supplier may, at its sole discretion, charge interest amounts on outstanding invoices. The interest will be charged on a daily basis from the payment due date.
11.7 You may be liable for any and all costs, expenses or losses incurred by the Supplier as a result of your failure to make payment.
11.8 Quotes are valid for a period of 14 days from their date of issue. Quotes will be deemed accepted upon the Client placing an order and/or instructing Sprint to proceed with the Project.
11.9 Prices included in Quotations and Proposals are based on Sprint’s current cost of production, (materials, labour, machine time etc). If between the date of the Quotation and/or Proposal and the date of Completion of the Project, the price of any component such as labour or materials increases, Sprint reserves the right to vary the costs payable for the Project to reasonably reflect such increased costs. Sprint will advise the Client of any such proposed increase and the Client will have the right to terminate (by notice in writing to Sprint) the Project, subject to payment of all costs for work performed by Sprint up to the date of such termination. - Service Providers
12.1 You acknowledge that in some circumstances, Sprint may employ, engage or contract third party companies and individuals for a number of reasons including but not limited to provide the services or products on the Suppliers behalf or to assist the Supplier in performing an analysis on how the service is used by you.